US DOT issues second warning to airlines about ticket refunds during the coronavirus pandemic after receiving 25,000 complaints from customers.

  • The U.S. Department of Transportation issued its second warning to airlines on Tuesday.
  • The agency said it has received more than 25,000 air travel complaints in March and April.
  • In April, the agency warned airlines that they are required to provide a refund to travelers if their flight is canceled or significantly changed by the airline.
  • A key problem: The DOT doesn’t define “significant”, so airline policies vary.